Support

Please read through a FAQ section first. There is a chance that an answer maybe already published there.

Please use English language.

Guidelines:

Generally the more information your provide the faster we can identify and solve the problem. Bellow is a checklist of what information you should provide (if applicable)

If you are reporting about an error:

Name of the program and version number.
In what Workflow mode ("pre-paid" or "pay as you go") PC-panel was used when error occurs? (apples on Cafe Manager only)
Does error happen in other workflow? (apples on Cafe Manager only)
Does error happen consistently?
If you see any error messages, please supply all information displayed in the message i.e. error header and error description.
Steps to reproduce the error.

If you are reporting about a problem with program's behavior:

Name of the program and version number.
Please describe what are you trying to do?
What do you expect program should do?
What actually program does?

Support request form

Fields in bold are required

Your email address:

(Reply will be send to this address) Important! In some cases in order to solve a problem we will attach a file (.exe or .mdb). Make sure you can receive an attachments on this email address.

I'm registered user and my Registration details are:

(Please provide one of following: Registration name, Serial Number, Order Number, Email address used for registration)
Subject:


Program:	Version:


Message:
(see guidelines above)


If you need to attach file (e.g. screenshot of an error message) click Browse button


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